Browse through our selection of authentic community tours and packages; select the criteria that best suits your requirements and select the tour or package that you would like to experience.
View the greater details about the selected tour or package, book according to your preference and proceed to settle payment.
Experience the tour or package once the booking is confirmed.
Tour2.0 is a platform that connects visitors who are looking to experience authentic community tours and packages, with local tour guides who provide these experiences.
A Community Ambassador is a tour guide that will guide you through the tour within the community that you want to experience.
There are cases where the Community Ambassador will not be able to guide the tour as they may be assigned to guide another group. In cases like this an equally competent guide will be assigned to handle your tour.
Yes you will need to have registered in order to book with Tour2.0. Tour2.0 enables you to Sign-up via various social networks or via email in-order to create an account. However, if you are not comfortable signing up you are still able to book the tour or package by sending an email to tourbookings@tour2-0.com or contacting us on +27 (0) 61 685 5867.
When you make a booking you can pay with an American Express, Diners Club, VISA or MasterCard credit card or using your PayPal account. Please note that when paying using a credit / debit / cheque card you will need to ensure that your card is 3D secure registered in order for your transaction to be processed. Please contact your bank to find out how to register your card for 3D secure.
If you prefer to pay directly into our account all you have to do is:
If you have a tour or package-specific question, please click the Email us (found at the bottom right corner of each tour and package page). If the query is logged after office hours we will revert with an answer to this query within 24 hours.
We suggest using this form if you want to inquire about booking a private tour, if you would like to know whether the tour provider can accommodate any special requests, if you would like to book for a larger group than the maximum number of participants listed on the site, or if you would like clarification on any information in the activity description.
Once you have completed the booking process, the following will happen:
No, groups may be combined in order to achieve the maximum capacity for each tour. If you require a private booking you will need to call or email us through tourbookings@tour2-0.com. Please note that the price of the tour or package could increase if the number of people within the group is less than the minimum number of people required to book the tour.
We recommend that you book your day tour at least 48 hours in advance and your packaged tour at least 2 weeks (14 days) in advance. This will ensure that you have a higher chance of a booking confirmation.
Our system has been developed in a way that ensures that you are only able to book tours on dates and times that the Community Ambassador is available to conduct the tour. If for some unforeseen reason the Community Ambassador is no longer available to conduct the tour, a Tour2.0 representative will contact you with alternative dates and/or times that the Community Ambassador is available.
If we are unable to provide an alternative time or date or tour that is suitable to you, Tour2.0 will proceed to refund the full amount to you. For more information please review our Terms & Conditions and Refund Policy.
The benefit of booking a tour through Tour2.0 is that transport can be arranged to collect you from a collection point of your choice (on the condition that the collection point is within the same province as the tour or package that has been booked) and drop you back to the collection point once the tour is complete. We do this through our network of transfer partners who are able to shuttle you to and from the tour safely.
You can utilize this feature do this by selecting “Yes” on the transport required section when booking a tour or package:
In all cases you will be informed of the name, contact details and company that of the driver who will handle your transfer.
Tour2.0's aim is to ensure that tourists who have booked a tour through our platform are transported within vehicles that are comfortable, safe and have all the relevant permits. The appropriate mode of transportation is determined by the amount of tourists attending the tour, we break it down as follows:
If the group exceeds 22 members we will provide a bus or buses that accommodate the group size.
Yes, if you have your own mode of transport to get to and from the tour all you need do is select the “No” checkbox on the “Require transport” tab. Please note that utilizing this option does reduce the cost of the tour.
Once you select this option and your booking is confirmed, we will provide you with the following information:
All meeting points can be accessed by:
We advise that you arrive at the meeting point 5 minutes, at the latest, before the tour begins.
Yes you are able to cancel the tour that you have by doing the following:
Alternatively if you made the booking over the phone, contact us on +27 (0) 61 685 5867 and speak to a representative to cancel your tour.
It is important to note that the following fees will apply in the event of a tour cancellation:
For more information on our Cancellation and Refund Policy, please review our Terms & Conditions.
Your reference number can be found in both the email receipt you receive after your booking has been confirmed.
If you are having trouble making a booking, please email our support@tour2-0.com or contact us directly to speak to a support consultant.
In the unlikely event that you do not receive confirmation by the day the activity starts, please contact us so that we can either get in touch with the service provider or cancel the booking and issue a refund.
If you arrive for your activity start point and you are unable to locate the Community Ambassador/Tour Leader, we first recommend calling them directly via the phone number provided on your email notification. If are still are unable to reach the provider, please contact Tour2.0 so that we can assist you further.
We are aware of that most visitors are cautioned against going into various communities for safety reasons. We acknowledge that there have been incidents in the past that have amplified the negative perceptions within some communities, but it is important to know what causes these incidents to happen.
We have found is that operating within communities only becomes "unsafe" when guides who aren't from the community bring tourists into the community and also if the community does not benefit financially from the tour. Tour2.0 mitigates this by ensuring that the majority of the tour guides used are locals of the community, that local businesses benefit by playing a role in the tour and also by experiencing and evaluating each tour prior to loading it on our platform.
In order to continuously improve the standard for the tours and packages on our platform we have implemented a 3 strike policy. We do this by monitoring customer reviews post a customer’s experience of the tour or package; if the feedback is negative and we find that it is an element that can be improved, we will liaise with the Community Ambassador or Tour Leader into order to discuss how we can improve on the experience and implement the improvements.
Post the intervention if we receive two more negative reviews relating to the same issue we will remove the tour of package from our platform. This way we have a vested interest in ensuring that each tour and package on our platform meets your clients’ expectations.
Are you a guide who is passionate about your community and believe that your product showcases what makes your community unique? If so we would love to work with you.
Here are some reasons for you to represent your community by becoming a Community Ambassador on the Tour2.0 platform:
Convinced? If so please complete this form.
Browse through our selection of authentic community tours and packages; select the criteria that best suits your requirements and select the tour or package that you would like to experience.
View the greater details about the selected tour or package, book according to your preference and proceed to settle payment.
Experience the tour or package once the booking is confirmed.
Tour2.0 is a company that aims to create new African perceptions by offering unique cultural and community experiences.
A Community Ambassador is a tour guide that will guide you through the tour within the community that you want to experience.
There are cases where the Community Ambassador will not be able to guide the tour as they may be assigned to guide another group. In cases like this an equally competent guide will be assigned to handle your tour.
Yes you will need to have registered in order to book with Tour2.0. Tour2.0 enables you to Sign-up via various social networks or via email in-order to create an account. However, if you are not comfortable signing up you are still able to book the tour or package by sending an email to tourbookings@tour2-0.com or contacting us on +27 (0) 61 685 5867.
When you make a booking you can pay with an American Express, Diners Club, VISA or MasterCard credit card or using your PayPal account. Please note that when paying using a credit / debit / cheque card you will need to ensure that your card is 3D secure registered in order for your transaction to be processed. Please contact your bank to find out how to register your card for 3D secure.
If you prefer to pay directly into our account all you have to do is:
If you have a tour or package-specific question, please click the Email us (found at the bottom right corner of each tour and package page). If the query is logged after office hours we will revert with an answer to this query within 24 hours.
We suggest using this form if you want to inquire about booking a private tour, if you would like to know whether the tour provider can accommodate any special requests, if you would like to book for a larger group than the maximum number of participants listed on the site, or if you would like clarification on any information in the activity description.
Once you have completed the booking process, the following will happen:
No, groups may be combined in order to achieve the maximum capacity for each tour. If you require a private booking you will need to call or email us through tourbookings@tour2-0.com. Please note that the price of the tour or package could increase if the number of people within the group is less than the minimum number of people required to book the tour.
We recommend that you book your day tour at least 48 hours in advance and your packaged tour at least 2 weeks (14 days) in advance. This will ensure that you have a higher chance of a booking confirmation.
Our system has been developed in a way that ensures that you are only able to book tours on dates and times that the Community Ambassador is available to conduct the tour. If for some unforeseen reason the Community Ambassador is no longer available to conduct the tour, a Tour2.0 representative will contact you with alternative dates and/or times that the Community Ambassador is available.
If we are unable to provide an alternative time or date or tour that is suitable to you, Tour2.0 will proceed to refund the full amount to you. For more information please review our Terms & Conditions and Refund Policy.
The benefit of booking a tour through Tour2.0 is that transport can be arranged to collect you from a collection point of your choice (on the condition that the collection point is within the same province as the tour or package that has been booked) and drop you back to the collection point once the tour is complete. We do this through our network of transfer partners who are able to shuttle you to and from the tour safely.
You can utilize this feature do this by selecting “Yes” on the transport required section when booking a tour or package:
In all cases you will be informed of the name, contact details and company that of the driver who will handle your transfer.
Tour2.0's aim is to ensure that tourists who have booked a tour through our platform are transported within vehicles that are comfortable, safe and have all the relevant permits. The appropriate mode of transportation is determined by the amount of tourists attending the tour, we break it down as follows:
If the group exceeds 22 members we will provide a bus or buses that accommodate the group size.
Yes, if you have your own mode of transport to get to and from the tour all you need do is select the “No” checkbox on the “Require transport” tab. Please note that utilizing this option does reduce the cost of the tour.
Once you select this option and your booking is confirmed, we will provide you with the following information:
All meeting points can be accessed by:
We advise that you arrive at the meeting point 5 minutes, at the latest, before the tour begins.
Yes you are able to cancel the tour that you have by doing the following:
Alternatively if you made the booking over the phone, contact us on +27 (0) 61 685 5867 and speak to a representative to cancel your tour.
It is important to note that the following fees will apply in the event of a tour cancellation:
For more information on our Cancellation and Refund Policy, please review our Terms & Conditions.
Your reference number can be found in both the email receipt you receive after your booking has been confirmed.
If you are having trouble making a booking, please email our support@tour2-0.com or contact us directly to speak to a support consultant.
In the unlikely event that you do not receive confirmation by the day the activity starts, please contact us so that we can either get in touch with the service provider or cancel the booking and issue a refund.
If you arrive for your activity start point and you are unable to locate the Community Ambassador/Tour Leader, we first recommend calling them directly via the phone number provided on your email notification. If are still are unable to reach the provider, please contact Tour2.0 so that we can assist you further.
We are aware of that most visitors are cautioned against going into various communities for safety reasons. We acknowledge that there have been incidents in the past that have amplified the negative perceptions within some communities, but it is important to know what causes these incidents to happen.
We have found is that operating within communities only becomes "unsafe" when guides who aren't from the community bring tourists into the community and also if the community does not benefit financially from the tour. Tour2.0 mitigates this by ensuring that the majority of the tour guides used are locals of the community, that local businesses benefit by playing a role in the tour and also by experiencing and evaluating each tour prior to loading it on our platform.
In order to continuously improve the standard for the tours and packages on our platform we have implemented a 3 strike policy. We do this by monitoring customer reviews post a customer’s experience of the tour or package; if the feedback is negative and we find that it is an element that can be improved, we will liaise with the Community Ambassador or Tour Leader into order to discuss how we can improve on the experience and implement the improvements.
Post the intervention if we receive two more negative reviews relating to the same issue we will remove the tour of package from our platform. This way we have a vested interest in ensuring that each tour and package on our platform meets your clients’ expectations.
Are you a guide who is passionate about your community and believe that your product showcases what makes your community unique? If so we would love to work with you.
Here are some reasons for you to represent your community by becoming a Tour2.0 Community Ambassador:
Convinced? If so please complete this form.