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Frequently Asked Questions (FAQs)
What is Tour2.0?

Tour2.0 is a platform that connects visitors who are looking to experience authentic community tours and packages, with local tour guides who provide these experiences.

What is a Community Ambassador?

A Community Ambassador is a tour guide that will guide you through the tour within the community that you want to experience.

Will the Community Ambassador always be the tour guide?

There are cases where the Community Ambassador will not be able to guide the tour as they may be assigned to guide another group. In cases like this an equally competent guide will be assigned to handle your tour.

Do I need to have an account in order to book tours and packages?

Yes you will need to have registered in order to book with Tour2.0. Tour2.0 enables you to Sign-up via various social networks or via email in-order to create an account. However, if you are not comfortable signing up you are still able to book the tour or package by sending an email to tourbookings@tour2-0.com or contacting us on +27 (0) 61 685 5867.

What forms of payment do you accept?

When you make a booking you can pay with an American Express, Diners Club, VISA or MasterCard credit card or using your PayPal account. Please note that when paying using a credit / debit / cheque card you will need to ensure that your card is 3D secure registered in order for your transaction to be processed. Please contact your bank to find out how to register your card for 3D secure.



If you prefer to pay directly into our account all you have to do is:

  1. Contact us on: +27 (0) 61 685 5867 or email us on: tourbookings@tour2-0.com.
  2. Inform us: about the tour(s) you would like to experience, when and how many people.
  3. We will send you an invoice for the tour(s).
  4. You will send us proof of payment in order to confirm your booking.
How do I ask a question about an activity before making a booking?

If you have a tour or package-specific question, please click the Email us (found at the bottom right corner of each tour and package page). If the query is logged after office hours we will revert with an answer to this query within 24 hours.

We suggest using this form if you want to inquire about booking a private tour, if you would like to know whether the tour provider can accommodate any special requests, if you would like to book for a larger group than the maximum number of participants listed on the site, or if you would like clarification on any information in the activity description.

How do I book a tour or package?
  1. Visit Tour2.0's Find a Tour page.
  2. Select the checkboxes that best describe the type of tour or package that you are interested in experiencing or the location of the tour.
  3. Select the tour or package that you would like to experience.
  4. Fill in the tour details and click the "Book instantly" button.
  5. Finalise your booking by filling in your details on the payment page.

Once you have completed the booking process, the following will happen:

  1. The amount set aside for the booking will be debited from your account.
  2. You will receive a call from a Tour2.0 representative and an email notifying you whether your booking has been accepted or declined within 48 hours.
If I book a tour does this mean it is private?

No, groups may be combined in order to achieve the maximum capacity for each tour. If you require a private booking you will need to call or email us through tourbookings@tour2-0.com. Please note that the price of the tour or package could increase if the number of people within the group is less than the minimum number of people required to book the tour.

How far in advance should I make a booking?

We recommend that you book your day tour at least 48 hours in advance and your packaged tour at least 2 weeks (14 days) in advance. This will ensure that you have a higher chance of a booking confirmation.

What if the Community Ambassador is not available at the time and date that I have selected?

Our system has been developed in a way that ensures that you are only able to book tours on dates and times that the Community Ambassador is available to conduct the tour. If for some unforeseen reason the Community Ambassador is no longer available to conduct the tour, a Tour2.0 representative will contact you with alternative dates and/or times that the Community Ambassador is available.

If we are unable to provide an alternative time or date or tour that is suitable to you, Tour2.0 will proceed to refund the full amount to you. For more information please review our Terms & Conditions and Refund Policy.

How does the transport feature work?

The benefit of booking a tour through Tour2.0 is that transport can be arranged to collect you from a collection point of your choice (on the condition that the collection point is within the same province as the tour or package that has been booked) and drop you back to the collection point once the tour is complete. We do this through our network of transfer partners who are able to shuttle you to and from the tour safely.

You can utilize this feature do this by selecting “Yes” on the transport required section when booking a tour or package:

  • Day tours: you will be collected from a collection point of your choice, driven to the meeting point of the tour and dropped at the drop-off point of your choice, once the tour is complete.
  • Packaged tours: you will be collected from a collection point of your choice (which is usually the nearest major airport), transported to the meeting point of the package and dropped at the drop-off point of your choice, once the package is complete.

In all cases you will be informed of the name, contact details and company that of the driver who will handle your transfer.

What form of transport does Tour2.0 use to transport tourists to and from the tours?

Tour2.0's aim is to ensure that tourists who have booked a tour through our platform are transported within vehicles that are comfortable, safe and have all the relevant permits. The appropriate mode of transportation is determined by the amount of tourists attending the tour, we break it down as follows:

  1. 1-3 people: will be transported in a sedan that seats up to 3 people.
  2. 4-12 people: will be transported in a minibus that seats up to 12 people.
  3. 13-22 people: will be transported in a Sprinter that seats up to 22 people.

If the group exceeds 22 members we will provide a bus or buses that accommodate the group size.

Can I use my own transport to and from the tour? If so does this decrease the price of the package?

Yes, if you have your own mode of transport to get to and from the tour all you need do is select the “No” checkbox on the “Require transport” tab. Please note that utilizing this option does reduce the cost of the tour.

Once you select this option and your booking is confirmed, we will provide you with the following information:

  1. The meeting point for the tour.
  2. The time to meet the Community Ambassador.
  3. The Community Ambassadors name and contact number.
How do I know where to meet the guide if I am using my own transport?

All meeting points can be accessed by:

  1. Visiting the page of the tour or package page that you have booked.
  2. Scrolling down to the section of the page containing the map.
  3. Viewing where the address that the balloon is pin point.

We advise that you arrive at the meeting point 5 minutes, at the latest, before the tour begins.

How do I cancel a booking?

Yes you are able to cancel the tour that you have by doing the following:

  1. Retrieve the email notification you received from Tour2.0 which confirms your booking.
  2. Select the tour cancellations link found on the email notification and proceed to cancel your tour.

Alternatively if you made the booking over the phone, contact us on +27 (0) 61 685 5867 and speak to a representative to cancel your tour.

It is important to note that the following fees will apply in the event of a tour cancellation:

  1. If, as a traveller, you cancel your Experience at any point after before the Experience commencement date (date which the Experience has been booked), a 20% cancellation fee is applicable.
  2. If, as a traveller, you cancel your Experience 30 – 21 days before the Experience commencement date (date which the Experience has been booked), a 30% cancellation fee is applicable.
  3. If, as a traveller, you cancel your Experience 20 – 15 days before the Experience commencement date, a 50% cancellation fee is applicable.
  4. If, as a traveller, you cancel your Experience 14 – 03 days before the Experience commencement date, a 75% cancellation fee is applicable.
  5. If, as a traveller, you cancel your Experience 02 – 01 days before the Experience commencement date, a 100% cancellation fee is applicable.
  6. In the case of a “no show”, a 100% cancellation fee is applicable.

For more information on our Cancellation and Refund Policy, please review our Terms & Conditions.

Where do I find my booking reference number?

Your reference number can be found in both the email receipt you receive after your booking has been confirmed.

What should I do if I’m having trouble making a booking?

If you are having trouble making a booking, please email our support@tour2-0.com or contact us directly to speak to a support consultant.

What do I do if my booking is not confirmed by the time the activity starts?

In the unlikely event that you do not receive confirmation by the day the activity starts, please contact us so that we can either get in touch with the service provider or cancel the booking and issue a refund.

What do I do if the Community Ambassador is not at the meeting point at the start time for my tour?

If you arrive for your activity start point and you are unable to locate the Community Ambassador/Tour Leader, we first recommend calling them directly via the phone number provided on your email notification. If are still are unable to reach the provider, please contact Tour2.0 so that we can assist you further.

How safe are the communities that Tour2.0 has a presence in?

We are aware of that most visitors are cautioned against going into various communities for safety reasons. We acknowledge that there have been incidents in the past that have amplified the negative perceptions within some communities, but it is important to know what causes these incidents to happen.

We have found is that operating within communities only becomes "unsafe" when guides who aren't from the community bring tourists into the community and also if the community does not benefit financially from the tour. Tour2.0 mitigates this by ensuring that the majority of the tour guides used are locals of the community, that local businesses benefit by playing a role in the tour and also by experiencing and evaluating each tour prior to loading it on our platform.

What is Tour2.0’s 3 strike policy?

In order to continuously improve the standard for the tours and packages on our platform we have implemented a 3 strike policy. We do this by monitoring customer reviews post a customer’s experience of the tour or package; if the feedback is negative and we find that it is an element that can be improved, we will liaise with the Community Ambassador or Tour Leader into order to discuss how we can improve on the experience and implement the improvements.

Post the intervention if we receive two more negative reviews relating to the same issue we will remove the tour of package from our platform. This way we have a vested interest in ensuring that each tour and package on our platform meets your clients’ expectations.

How long does it take for my review to be posted?

It could take anywhere between 30 minutes to 48 hours for your review to be posted. This is because our Administration team would require a closer inspection prior to posting.

Who we are looking for

Are you a guide who is passionate about your community and believe that your product showcases what makes your community unique? If so we would love to work with you.


Here are some reasons for you to represent your community by becoming a Community Ambassador on the Tour2.0 platform:


  • Tour2.0 will market your product(s) to a global network of potential tourists.
  • Tour2.0 does not charge you a fee to be on our platform.
  • You will represent your community and will benefit from the proceeds from each tourist that books your product.
  • We are as passionate about exposing your community’s uniqueness as you are.

Convinced? If so please complete this form.

Contacting Tour2.0

What's your query about?

Your name

Your email address

Your message

This information is required 500 words left
Reach us between 08:30 and 17:00 on weekdays and on Saturdays and holidays, we're available from 09:00 to 13:00 SAT. Reach us on the following numbers:

Tel: +27 (0) 61 685 5867

Head office
M65 Innovation Centre
The Innovation Hub
Mark Shuttleworth Street
Lynnwood Manor
Pretoria
South Africa
0087

Help

Browse through our selection of authentic community tours and packages; select the criteria that best suits your requirements and select the tour or package that you would like to experience.

Step 1

View the greater details about the selected tour or package, book according to your preference and proceed to settle payment.

Step 2

Experience the tour or package once the booking is confirmed.

Step 3
Frequently Asked Questions (FAQs)
What is Tour2.0?

Tour2.0 is a company that aims to create new African perceptions by offering unique cultural and community experiences.

What is a Community Ambassador?

A Community Ambassador is a tour guide that will guide you through the tour within the community that you want to experience.

Will the Community Ambassador always be the tour guide?

There are cases where the Community Ambassador will not be able to guide the tour as they may be assigned to guide another group. In cases like this an equally competent guide will be assigned to handle your tour.

Do I need to have an account in order to book tours and packages?

Yes you will need to have registered in order to book with Tour2.0. Tour2.0 enables you to Sign-up via various social networks or via email in-order to create an account. However, if you are not comfortable signing up you are still able to book the tour or package by sending an email to tourbookings@tour2-0.com or contacting us on +27 (0) 61 685 5867.

What forms of payment do you accept?

When you make a booking you can pay with an American Express, Diners Club, VISA or MasterCard credit card or using your PayPal account. Please note that when paying using a credit / debit / cheque card you will need to ensure that your card is 3D secure registered in order for your transaction to be processed. Please contact your bank to find out how to register your card for 3D secure.



If you prefer to pay directly into our account all you have to do is:

  1. Contact us on: +27 (0) 61 685 5867 or email us on: tourbookings@tour2-0.com.
  2. Inform us: about the tour(s) you would like to experience, when and how many people.
  3. We will send you an invoice for the tour(s).
  4. You will send us proof of payment in order to confirm your booking.
How do I ask a question about an activity before making a booking?

If you have a tour or package-specific question, please click the Email us (found at the bottom right corner of each tour and package page). If the query is logged after office hours we will revert with an answer to this query within 24 hours.

We suggest using this form if you want to inquire about booking a private tour, if you would like to know whether the tour provider can accommodate any special requests, if you would like to book for a larger group than the maximum number of participants listed on the site, or if you would like clarification on any information in the activity description.

How do I book a tour or package?
  1. Visit Tour2.0's Find a Tour page.
  2. Select the checkboxes that best describe the type of tour or package that you are interested in experiencing or the location of the tour.
  3. Select the tour or package that you would like to experience.
  4. Fill in the tour details and click the "Book instantly" button.
  5. Finalise your booking by filling in your details on the payment page.

Once you have completed the booking process, the following will happen:

  1. The amount set aside for the booking will be debited from your account.
  2. You will receive a call from a Tour2.0 representative and an email notifying you whether your booking has been accepted or declined within 48 hours.
If I book a tour does this mean it is private?

No, groups may be combined in order to achieve the maximum capacity for each tour. If you require a private booking you will need to call or email us through tourbookings@tour2-0.com. Please note that the price of the tour or package could increase if the number of people within the group is less than the minimum number of people required to book the tour.

How far in advance should I make a booking?

We recommend that you book your day tour at least 48 hours in advance and your packaged tour at least 2 weeks (14 days) in advance. This will ensure that you have a higher chance of a booking confirmation.

What if the Community Ambassador is not available at the time and date that I have selected?

Our system has been developed in a way that ensures that you are only able to book tours on dates and times that the Community Ambassador is available to conduct the tour. If for some unforeseen reason the Community Ambassador is no longer available to conduct the tour, a Tour2.0 representative will contact you with alternative dates and/or times that the Community Ambassador is available.

If we are unable to provide an alternative time or date or tour that is suitable to you, Tour2.0 will proceed to refund the full amount to you. For more information please review our Terms & Conditions and Refund Policy.

How does the transport feature work?

The benefit of booking a tour through Tour2.0 is that transport can be arranged to collect you from a collection point of your choice (on the condition that the collection point is within the same province as the tour or package that has been booked) and drop you back to the collection point once the tour is complete. We do this through our network of transfer partners who are able to shuttle you to and from the tour safely.

You can utilize this feature do this by selecting “Yes” on the transport required section when booking a tour or package:

  • Day tours: you will be collected from a collection point of your choice, driven to the meeting point of the tour and dropped at the drop-off point of your choice, once the tour is complete.
  • Packaged tours: you will be collected from a collection point of your choice (which is usually the nearest major airport), transported to the meeting point of the package and dropped at the drop-off point of your choice, once the package is complete.

In all cases you will be informed of the name, contact details and company that of the driver who will handle your transfer.

What form of transport does Tour2.0 use to transport tourists to and from the tours?

Tour2.0's aim is to ensure that tourists who have booked a tour through our platform are transported within vehicles that are comfortable, safe and have all the relevant permits. The appropriate mode of transportation is determined by the amount of tourists attending the tour, we break it down as follows:

  1. 1-3 people: will be transported in a sedan that seats up to 3 people.
  2. 4-12 people: will be transported in a minibus that seats up to 12 people.
  3. 13-22 people: will be transported in a Sprinter that seats up to 22 people.

If the group exceeds 22 members we will provide a bus or buses that accommodate the group size.

Can I use my own transport to and from the tour? If so does this decrease the price of the package?

Yes, if you have your own mode of transport to get to and from the tour all you need do is select the “No” checkbox on the “Require transport” tab. Please note that utilizing this option does reduce the cost of the tour.

Once you select this option and your booking is confirmed, we will provide you with the following information:

  1. The meeting point for the tour.
  2. The time to meet the Community Ambassador.
  3. The Community Ambassadors name and contact number.
How do I know where to meet the guide if I am using my own transport?

All meeting points can be accessed by:

  1. Visiting the page of the tour or package page that you have booked.
  2. Scrolling down to the section of the page containing the map.
  3. Viewing where the address that the balloon is pin point.

We advise that you arrive at the meeting point 5 minutes, at the latest, before the tour begins.

How do I cancel a booking?

Yes you are able to cancel the tour that you have by doing the following:

  1. Retrieve the email notification you received from Tour2.0 which confirms your booking.
  2. Select the tour cancellations link found on the email notification and proceed to cancel your tour.

Alternatively if you made the booking over the phone, contact us on +27 (0) 61 685 5867 and speak to a representative to cancel your tour.

It is important to note that the following fees will apply in the event of a tour cancellation:

  1. If, as a traveller, you cancel your Experience at any point after before the Experience commencement date (date which the Experience has been booked), a 20% cancellation fee is applicable.
  2. If, as a traveller, you cancel your Experience 30 – 21 days before the Experience commencement date (date which the Experience has been booked), a 30% cancellation fee is applicable.
  3. If, as a traveller, you cancel your Experience 20 – 15 days before the Experience commencement date, a 50% cancellation fee is applicable.
  4. If, as a traveller, you cancel your Experience 14 – 03 days before the Experience commencement date, a 75% cancellation fee is applicable.
  5. If, as a traveller, you cancel your Experience 02 – 01 days before the Experience commencement date, a 100% cancellation fee is applicable.
  6. In the case of a “no show”, a 100% cancellation fee is applicable.

For more information on our Cancellation and Refund Policy, please review our Terms & Conditions.

Where do I find my booking reference number?

Your reference number can be found in both the email receipt you receive after your booking has been confirmed.

What should I do if I’m having trouble making a booking?

If you are having trouble making a booking, please email our support@tour2-0.com or contact us directly to speak to a support consultant.

What do I do if my booking is not confirmed by the time the activity starts?

In the unlikely event that you do not receive confirmation by the day the activity starts, please contact us so that we can either get in touch with the service provider or cancel the booking and issue a refund.

What do I do if the Community Ambassador is not at the meeting point at the start time for my tour?

If you arrive for your activity start point and you are unable to locate the Community Ambassador/Tour Leader, we first recommend calling them directly via the phone number provided on your email notification. If are still are unable to reach the provider, please contact Tour2.0 so that we can assist you further.

How safe are the communities that Tour2.0 has a presence in?

We are aware of that most visitors are cautioned against going into various communities for safety reasons. We acknowledge that there have been incidents in the past that have amplified the negative perceptions within some communities, but it is important to know what causes these incidents to happen.

We have found is that operating within communities only becomes "unsafe" when guides who aren't from the community bring tourists into the community and also if the community does not benefit financially from the tour. Tour2.0 mitigates this by ensuring that the majority of the tour guides used are locals of the community, that local businesses benefit by playing a role in the tour and also by experiencing and evaluating each tour prior to loading it on our platform.

What is Tour2.0’s 3 strike policy?

In order to continuously improve the standard for the tours and packages on our platform we have implemented a 3 strike policy. We do this by monitoring customer reviews post a customer’s experience of the tour or package; if the feedback is negative and we find that it is an element that can be improved, we will liaise with the Community Ambassador or Tour Leader into order to discuss how we can improve on the experience and implement the improvements.

Post the intervention if we receive two more negative reviews relating to the same issue we will remove the tour of package from our platform. This way we have a vested interest in ensuring that each tour and package on our platform meets your clients’ expectations.

How long does it take for my review to be posted?

It could take anywhere between 30 minutes to 48 hours for your review to be posted. This is because our Administration team would require a closer inspection prior to posting.

Who we are looking for

Are you a guide who is passionate about your community and believe that your product showcases what makes your community unique? If so we would love to work with you.


Here are some reasons for you to represent your community by becoming a Tour2.0 Community Ambassador:


  • The Tour2.0 team will work with you to ensure that your product meets our standards and is market ready.
  • Tour2.0 will market your product(s) to a global network of potential tourists.
  • You will represent your community and will benefit from the proceeds from each tourist that books your product.
  • We are as passionate about exposing your community’s uniqueness as you are.

Convinced? If so please complete this form.

Contacting Tour2.0

What's your query about?

Your name

Your email address

Your message

This information is required 500 words left
Reach us between 08:30 and 17:00 on weekdays and on Saturdays and holidays, we're available from 09:00 to 13:00 SAT. Reach us on the following numbers:


Tel: +27 (0) 61 685 5867

Head office
M44 Innovation Centre
The Innovation Hub
Mark Shuttleworth Street
Lynwood Manor
Pretoria
South Africa
0087